Home / 24 / 7 CRM

24/7 Emergency SupportImmediate Response Across Time Zones

All Italian patients receive 24/7/365 emergency support through their CRM coordinator.

From sudden pain to prosthetic damage, your coordinator provides immediate triage, clinical assessment, and coordination with your local dentist or Stunning Dentistry.

Tier 1: Urgent (Same-Day Response)

Severe pain not relieved by standard analgesics, symptoms suggesting infection (fever, facial swelling, purulent drainage), bleeding that does not stop after 10–15 minutes of pressure, trauma or injury to your new work, or any symptom you feel is critical. Your coordinator responds immediately (within minutes to hours depending on the channel—WhatsApp typically fastest), provides immediate care instructions (e.g., pain management, infection precautions, when to seek emergency hospital care), escalates to the surgical team for clinical guidance, and may coordinate an urgent appointment with your Italian dentist or emergency dental service. For true emergencies (e.g., severe infection symptoms), your coordinator may advise visiting an emergency dental service or hospital rather than waiting for a scheduled appointment.

Tier 2: Priority (24-48 Hour Response)

Moderate pain or discomfort despite analgesics, minor to moderate swelling or bruising, prosthetic instability or looseness affecting function, minor oozing or bleeding, or bite misalignment causing dysfunction. Your coordinator responds within 24 hours, typically arranges a video consultation where they assess your concern visually, may arrange a clinical call with a surgical team member if needed, provides guidance on management (e.g., anti-inflammatories, temporary adjustments, dietary modifications), and determines whether local dental intervention is advisable. Many Tier 2 concerns resolve with guidance and reassurance.

Tier 3: Non-Urgent (Within 72 Hours)

Minor cosmetic issues (small chip or crack in a restoration), slight discoloration or staining, minimal discomfort, questions about function or maintenance, or routine post-operative questions. These are triaged within 72 hours via email or message, straightforward guidance provided, or routed to your local dentist if minor work is beneficial. No escalation is needed.

Emergency Contact Protocol

Your CRM coordinator provides you their direct contact details at assignment. For emergencies, you contact them via WhatsApp (fastest response, 24/7 available), phone (if you prefer voice conversation), or email (for non-urgent follow-up). Your coordinator responds according to the tier classification. If your coordinator is unavailable (rare, but possible), a backup team member steps in immediately. There is no 'on hold' time or waiting queue—emergencies are prioritised.

Video Consultation & Remote Assessment

For many concerns, your coordinator can assess severity and provide guidance via video consultation. You show your coordinator the area in question, describe symptoms, and they evaluate whether professional dental intervention is needed or if conservative management at home is appropriate. This remote assessment capability means many concerns are resolved without needing a dental visit.

Local Dentist Coordination

If your concern requires professional dental intervention, your coordinator facilitates coordination between you and your Italian dentist. They can share your clinical documentation, explain your treatment to your dentist, provide context for what your dentist is examining, and discuss any follow-up care needed. This coordination dramatically increases your local dentist's confidence and ensures care continuity.

Post-Emergency Follow-Up

Once your emergency is resolved (locally or through coordination with Stunning Dentistry), your coordinator follows up to confirm resolution, provides any additional guidance, and documents the incident in your patient record. If the concern falls within warranty scope, claims processing begins. If you needed local dental work, costs are discussed transparently.

Specialist-only treatment planning

Remote file review before travel
Evidence-led treatment checkpoints

No waiting list for eligible cases

Remote file review before travel
Evidence-led treatment checkpoints

Trip coordinated with care timeline

Remote file review before travel
Evidence-led treatment checkpoints

Our Partners

Why Us

Forbes India #1 - 4 consecutive years4.8 Trustpilot - verified reviews25+ super-specialistsStraumann · Nobel Biocare · OsstemAAID · AACD · AAO · BACD · ISO 9001:2015Lifetime implant warrantyAirport transfer · hotel · visa guidance20 surgical operatories24/7 CRM supportSame-day teeth protocolsForbes India #1 - 4 consecutive years4.8 Trustpilot - verified reviews25+ super-specialistsStraumann · Nobel Biocare · OsstemAAID · AACD · AAO · BACD · ISO 9001:2015Lifetime implant warrantyAirport transfer · hotel · visa guidance20 surgical operatories24/7 CRM supportSame-day teeth protocols

Frequently Asked Questions

Is emergency support free for life?

Yes. Emergency triage, assessment, guidance, and coordination are included with your 24/7 CRM aftercare programme indefinitely. There is no separate emergency fee or time limit.

What if I'm in a time zone far from New Delhi—will I still get quick response?

Yes. Your coordinator operates 24/7, and response times are based on availability rather than time zone. Emergencies take priority regardless of time-of-day. Your coordinator coordinates with backup team members if needed to ensure coverage.

What if my local Italian dentist refuses to help with emergency care?

Uncommon, but if it occurs, your CRM coordinator facilitates direct communication between your dentist and the Stunning Dentistry surgical team. Clinical-to-clinical discussion typically resolves any hesitation. Additionally, there are emergency dental services available in Italy for acute concerns.

Can I get prescribed antibiotics or pain medication remotely?

Prescription medications must be issued by a local dentist or physician—your CRM coordinator cannot prescribe. However, they can advise you to seek an appointment with your dentist or GP if symptoms suggest you need medication, and can provide context to help your local healthcare provider understand your situation.

What if I have an emergency on a weekend or public holiday?

Your coordinator is available 24/7, including weekends and holidays. Response times may vary slightly, but emergencies do not have scheduled availability—you can reach them.

What is the most common emergency issue?

Minor prosthetic screw loosening (crown or bridge becoming slightly mobile) is very common and very manageable. This usually requires a simple tightening by your Italian dentist or occasionally a screw replacement. Usually a 10-minute appointment and not a serious emergency.

What if I develop pain months or years after treatment?

Pain months or years post-treatment may indicate a dental issue unrelated to your Stunning Dentistry work (e.g., a cavity in another tooth). Your coordinator can help triage whether it's related to your treatment or a separate issue, and advise whether to contact your general dentist. If it's related to your work and within warranty scope, claims processing begins.

Is there a cost for emergency consultations?

No. Emergency assessment, triage, and consultation are included at no additional cost. If your concern requires local professional dental work, costs are discussed separately.

Ready to take the next step?

Get your personalised treatment plan

Upload your X-rays and receive a specialist-led assessment within 48 hours - including cost breakdown, treatment timeline, and travel plan. No obligation.

WhatsApp Us

48-hour responseNo obligationSpecialist-led review4,500+ cases completed

Or call us directly: +91 767 660 2626