Emergency SupportWhat Happens If Something Goes Wrong, In India or Back Home

The governing principle

You are more than 7,200 kilometres from home. Something does not go according to plan, whether that is a clinical complication at the implant site, a non-dental medical issue, a flight disruption, a stolen passport, or anything else. The question you ask yourself is: *« A chi chiamo ora? Cosa sta succedendo? Sono solo? »*

This page answers all three. It is written for Italian patients because the protocols, the escalation pathways, and the insurance interfaces are specific to the Italian context. If you are an Italian patient and you read nothing else, read this page. If you are a family member of an Italian patient who is currently in Hyderabad, bookmark this page and keep the numbers on the fridge.

The three phases of emergency support

Our emergency protocols break into three phases corresponding to where you are geographically:

Each phase has its own procedures. We go through them in order.

Fase 1: Emergency support before travel

Pre-travel dental emergency

If you develop an acute dental issue (fractured tooth, acute infection, severe pain) after you have booked your Stunning Dentistry treatment but before you travel, call your Italian odontoiatra first (for immediate stabilisation) and your SD coordinator second (to adjust the treatment plan and timeline if needed). We can almost always accommodate a pre-travel clinical event; your treatment plan may shift by a few weeks and we handle the paperwork.

Pre-travel non-dental emergency

If you have a medical issue unrelated to dentistry that requires postponement (a scheduled surgery, a new diagnosis, an acute event in a family member), your SD coordinator handles:

• Rebooking your travel (flights, hotel).
• Re-issuing your India e-Medical Visa with updated dates (the Bureau of Immigration accommodates date changes on e-MED visas up to six months out from original date).
• Holding your treatment slot for up to 9 months without re-quoting.
• Updating the clinical team so the plan remains current.

No penalty is charged.

Cancellation

If you decide not to proceed, the 10% deposito is refundable in full up to 60 days before your first travel date. After 60 days, 50% is refundable up to 30 days before travel. Within 30 days, the deposito is non-refundable but is credited against any future treatment for up to 3 years.

Fase 2: Emergency support during treatment in Hyderabad

The 24/7 emergency line

The coordinator for your case gives you three phone numbers on day one of your first visit:

1. The direct coordinator mobile, answered within 4 rings during waking hours, within 15 minutes overnight.

2. The clinic emergency line, answered by the on-call clinician 24/7.

3. The Stunning Dentistry operations director mobile, used if both of the above are unreachable for any reason (this has happened once, due to a local mobile network outage).

All three numbers are printed on a plastic wallet card that we give you at hotel check-in. Keep it in your wallet.

Four categories of Hyderabad emergency

Categoria A: Dental clinical emergency

• Sanguinamento post-operatorio che non si ferma con 20 minuti di pressione
• Dolore post-operatorio severo non controllato dall'analgesia prescritta
• Gonfiore rapido del viso o del collo
• Febbre alta (>38.9°C) dopo chirurgia dentale
• Perdita di un ponte provvisorio
• Perdita di un impianto entro 48 ore dalla collocazione (raro)

Response: call the clinic emergency line. A clinician is at the hotel within 45 minutes during the night, within 30 minutes during the day, or you are collected and taken to the clinic if that is clinically preferable. No charge for after-hours call-out.

Categoria B: Non-treatment dental issue

• A tooth on the unoperated side becomes painful
• A routine post-operative concern (swelling, stitching question)
• A medication side-effect question

Response: call the coordinator. Triaged within 30 minutes; clinician contact within 2 hours.

Categoria C: Non-dental medical emergency

Dolore toracico, sintomi di ictus, asma severa, anafilassi, dolore severo inspiegato, qualsiasi problema medico acuto non correlato al trattamento dentale.

Response: call the coordinator OR dial 108 (India emergency number for ambulance). Do not drive yourself. We have pre-existing patient-reception agreements with three Hyderabad hospitals:

• AIG Hospitals, Gachibowli, gastroenterologia, cardiologia, medicina generale; our primary medical partner.
• Apollo Hospitals, Jubilee Hills, full multi-specialty; 24/7 emergency department; 15 minutes from all partner hotels.
• KIMS Hospitals, Secunderabad, cardiologia e neurologia specialty; 25 minutes from partner hotels.

All three accept international health insurance including Italian assicurazione viaggio policies with international travel riders. You do not need to pay upfront; your SD coordinator meets you at the hospital, handles admission, liaises with your Italian travel insurance provider, and translates any clinical communication where needed.

Categoria D: Non-medical emergency

Passaporto perduto, portafoglio rubato, telefono rubato, emergenza familiare in Italia, disordini naturali o civili che richiedono evacuazione urgente.

Response: call the coordinator. We have direct contacts at:

• Ambasciata d'Italia a New Delhi, 50E Chandragupta Marg, Chanakyapuri, New Delhi 110021; +91 11 2611 4355; urgenza consolare 24/7 +91 98115 64101.
• Consolato Generale d'Italia a Mumbai, Kanchenjunga Building, 18th Floor, 72 Peddar Road, Mumbai 400026; +91 22 2380 4071. (Hyderabad falls under the Mumbai consular district for most services.)
• Unità di Crisi, Ministero degli Affari Esteri e della Cooperazione Internazionale (MAECI), +39 06 3691 8899 (24/7 from anywhere in the world).
• Dove Siamo Nel Mondo (registro dei viaggiatori MAECI), we recommend all Italian patients register before travel: dovesiamonelmondo.it.
• A travel replacement assistance network for emergency funds, emergency flight rebooking, hotel rebooking, and logistics.

For a passaporto perduto, emergency replacement is typically issued within 2–3 working days via the Mumbai consulate. We escort you to the consulate and translate as needed. An ETD (Emergency Travel Document / documento di viaggio d'emergenza) can be issued in 24 hours for urgent cases.

Italian travel insurance: what we recommend

We do not sell travel insurance and we receive no referral fees from any insurer. What we recommend to Italian patients is:

• A travel insurance policy with medical evacuation coverage (minimum €200.000 evacuation; we suggest €500.000+ for patients aged 65+).
• Coverage that explicitly includes the country of India and dental treatment specifically.
• A policy length covering both your India trip and the first 14 days post-return.

Providers Italian patients commonly use include: Europ Assistance Italia, Allianz Travel Italia, Axa Assistance Italia, ERGO Reiseversicherung Italia, Columbus Assicurazioni, Chapka Italia, IMA Assistance Italia, HDI Assicurazioni, Generali Global Assistance, UnipolSai Viaggi.

What to check before you buy:

• Is rimpatrio sanitario included and what is the limit?
• Is there a massimale on per-incident outpatient medical expenses?
• Does the policy cover patologie preesistenti (important for patients with managed chronic conditions)? Most Italian insurers require a declaration and may charge a modest premium adjustment.
• Does the policy cover you for the dental treatment specifically, or only for non-dental emergencies during the trip?
• Does the policy cover a travelling companion (coniuge, famiglia)?
• What is the franchigia (excess)?

We have processed insurance claims with most major Italian travel insurers. In our experience, Europ Assistance Italia and Allianz Travel Italia have been the most efficient on post-return claim reimbursements; both typically close out a claim within 18 Italian business days of submission.

A note on reciprocal healthcare agreements: Italia does not have a reciprocal healthcare agreement with India. La Tessera Europea di Assicurazione Malattia (TEAM, o Carta Europea di Assicurazione Malattia) does not cover you in India. A travel insurance policy is essential, not optional.

What we will never do in an emergency

• Tell you to handle it yourself because it is outside our scope.
• Charge for after-hours clinical response during your Hyderabad stay.
• Transfer you to a generic call centre queue.
• Refuse to speak to a family member in Italia who is worried about you.
• Make you wait until the next Italian business day for something that is time-critical.

The 24/7 emergency line is staffed by real people, with real authority to dispatch a clinician to your hotel, send a driver to the airport, or call an ambulance on your behalf.

Sources: Ambasciata d'Italia a New Delhi and Unità di Crisi MAECI contact details April 2026; dovesiamonelmondo.it Italian traveller registration guidance; Italian travel insurance market review April 2026 (Europ Assistance Italia, Allianz Travel Italia, Axa Assistance Italia, ERGO, Columbus, Chapka Italia, IMA, HDI, Generali Global Assistance, UnipolSai Viaggi); Stunning Dentistry 24/7 emergency line audit Q1 2026; Stunning Dentistry Italian patient emergency case records 2021–2026 (3 events across 23 completed cases).